Return & Refund

Refund

We offer a 30-day hassle-free money-back guarantee on items purchased directly from eblofficial.com. Customers can apply for a return and refund on their own within 30 days of the order date. If the product has a quality issue, we will cover the return shipping cost—please contact us for a prepaid return label. For all other returns, customers are responsible for return shipping fees. After sending the product, please send us the return label or tracking number to help us track the return package.

Refunds are issued only to the original payment method and cannot be transferred to different cards or accounts. We process refunds within 3-5 business days, and it may take an additional 10-15 business days for the funds to appear in your account. 

Note: Shipping costs paid at the time of the order, if applicable, are non-refundable once the package has been shipped.

There are certain situations where only partial refunds are granted:

  • Products with missing parts that do not affect normal use.
  • Products that cannot be replaced and have quality problems in part.

Return shipping costs should be paid by the customer in the following situations:

  • Purchase the product by mistake.
  • Usage of product contrary to its stated instructions.
  • Returning products without any proven defect.
  • Removal of identification labels such as, but not limited to, the original label, patent, serial number, or trade dress.
  • Damage caused by improper storage, abuse or user error.
  • Neglect, accident or modification, which have been soldered or altered during assembly.

Late or Missing Refunds

If you haven't received your refund yet, please follow these steps:

  1. Check Your Bank Account: Ensure that you've checked your bank account for the refund. If you paid by credit card, the refund will be processed once we receive the returned product. Please allow 10-15 business days for the credit to appear on your credit card or original payment method.
  2. Contact Your Credit Card Company: Sometimes, it takes a bit of time for refunds to be officially posted. Contact your credit card company to inquire about the status of the refund.
  3. Contact Your Bank: Banks may have their own processing times before the refund is credited to your account.

    If you've completed these steps and still haven't received your refund, please reach out to us at at support@eblofficial.com directly for assistance.

    How do I return an item?

    • Get in touch with us and start the return process within 30 days of the original shipping date.
    • Provide proof of purchase from eblofficial.com (either the email address, phone number used to register, or order number).
    • The product should be returned in its original packaging, unused, and in the same condition as the item you received.
    • Refunds will be processed within 3-5 business days after we confirm receipt of your returned items at our warehouse.