At EBLOfficial, we're dedicated to delivering your orders with efficiency and reliability.

Our standard shipping covers the US, Canada, and Mexico from our California warehouse, with delivery in 4-10 business days. Orders ship within 1-2 business days, except for pre-sales. You'll get a tracking email as soon as your order is on its way.

For more details, please continue reading our full shipping policy.

Domestic Shipping

• 📦For Most of the United States except Hawaii, Puerto Rico and Alaska

• 📦For Hawaii, Puerto Rico and Alaska

Delivery areas within the U.S.

EBL official website supports delivery to most areas of the United States. We cannot deliver to the following areas:

1. American Samoa
2. Guam
3. Marshall Islands
4. Northern Mariana Islands
5. Palau
6. U.S. Virgin Islands
7. Armed Forces Americas
8. Armed Forces Europe
9. Armed Forces Pacific

Please note: Power stations and solar panels cannot be shipped to Hawaii, Puerto Rico or Alaska.

• 📦For United Kingdom

International Shipping

We also offer international shipping to the following countries: Canada and Mexico.

And we can ship to other countries, but only for wholesale orders. Please contact us at support@eblofficial.com for more details.

• 📦For Canada

• 📦For Remoteness of Canada

• 📦For Mexico

Notes:

1) If you place more than one order, you may get multiple deliveries. We'll send you a shipping confirmation email for each order, so you'll know exactly what to expect and when to expect it.

2) In most cases, the package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by weather conditions and other external factors. Please refer to the tracking information for the most accurate delivery date.

3) If there is any shipping issue with your package, you must contact Customer Support within 30 days of  placing your order.

Welcome to EBL's Warranty and Refund Policy page, where you can email us directly if you encounter any quality-related problems after purchasing EBL products. We apologize in advance for any inconvenience your purchase of EBL products may cause.

If your product is defective during the warranty period, please contact us by mail or via live chat and let us know what we can do to help you.

We will take care of all quality-related issues and offer a REPLACEMENT or FULL REFUND, including the return shipping costs.

Please note that this page is for products purchased through eblofficial.com. For products purchased through the EBL store on sites such as eBay and Amazon or from EBL's authorized distributors, please contact them directly.

Warranty Period

All products purchased from EBL are guaranteed with a 12-month hassle-free warranty. In each case, the warranty period is measured starting on the date of purchase by the original consumer purchaser.

Valid Proof of Purchase

A sales receipt from the consumer's first purchase, or other reasonable proof, is required in order to confirm the start date of the warranty period. Please provide both of the following vouchers when processing warranty claims:

1. Provided order number from eblofficial.com.
2. The email or phone number or name used to place the order.

Limited to Original Consumer Buyer

The warranty on EBL's product is limited to the original consumer purchaser and is not transferable to any subsequent owner.

Warranty excludes:

• Products without sufficient proof of purchase.
• Damage caused by misuse the faulty parts.(including static discharge).
• Improper installation.
• Damaged by yourself.
• Purchase the product by mistake.
• Neglect, accident or modification, which have been soldered or altered during assembly.
• Complimentary products.

How to claim warranty?

To obtain warranty service, please contact our customer service team at support@eblofficial.com.

Exchange

EBL will replace any EBL product that fails to operate within the applicable warranty period due to defect in workmanship or material. The replacement product assumes the remaining warranty period of the original product.

Refund

We offer a 30-day hassle-free money-back guarantee on items purchased directly from eblofficial.com. Customers can apply for a return and refund on their own within 30 days of the order date. If the product has a quality issue, we will cover the return shipping cost—please contact us for a prepaid return label. For all other returns, customers are responsible for return shipping fees. After sending the product, please send us the return label or tracking number to help us track the return package.

Refunds are issued only to the original payment method and cannot be transferred to different cards or accounts. We process refunds within 3-5 business days, and it may take an additional 10-15 business days for the funds to appear in your account. 

Note: Shipping costs paid at the time of the order, if applicable, are non-refundable once the package has been shipped.

There are certain situations where only partial refunds are granted:

• Products with missing parts that do not affect normal use.
• Products that cannot be replaced and have quality problems in part.

Return shipping costs should be paid by the customer in the following situations:

• Purchase the product by mistake.
• Usage of product contrary to its stated instructions.
• Returning products without any proven defect.
• Removal of identification labels such as, but not limited to, the original label, patent, serial number, or trade dress.
• Damage caused by improper storage, abuse or user error.
• Neglect, accident or modification, which have been soldered or altered during assembly.

Late or Missing Refunds

If you haven't received your refund yet, please follow these steps:

1. Check Your Bank Account: Ensure that you've checked your bank account for the refund. If you paid by credit card, the refund will be processed once we receive the returned product. Please allow 10-15 business days for the credit to appear on your credit card or original payment method.
2. Contact Your Credit Card Company: Sometimes, it takes a bit of time for refunds to be officially posted. Contact your credit card company to inquire about the status of the refund.
3. Contact Your Bank: Banks may have their own processing times before the refund is credited to your account.

If you've completed these steps and still haven't received your refund, please reach out to us at at support@eblofficial.com directly for assistance.

How do I return an item?

• Get in touch with us and start the return process within 30 days of the original shipping date.
• Provide proof of purchase from eblofficial.com (either the email address, phone number used to register, or order number).
• The product should be returned in its original packaging, unused, and in the same condition as the item you received.
• Refunds will be processed within 3-5 business days after we confirm receipt of your returned items at our warehouse.