WHAT ARE EBL'S SHIPPING OPTIONS?

Orders destined for the United States, Canada, and Mexico will be shipped from our warehouse in California, USA using standard shipping. This method typically delivers within 4-10 business days from the shipment date. 

When will my order be shipped?

Typically, we schedule shipments within 1 to 2 business days after your order is placed, excluding pre-sale items. Once your order has been shipped, you will receive a notification via email with tracking details.

In which countries do you have warehouses for local shipping arrangements?

We have warehouses in the United States, United Kingdom, Philippines, Malaysia, and Czech Republic for local shipping.

Do you ship internationally on your website? Can you ship to my country?

Our website is still testing shipping products worldwide. Therefore, the shipping cost charged at checkout is an estimate and will be based on the actual postage cost incurred when the product is sent by courier (generally based on the weight and volume of the products).
Please Note: We will refund the excess if the postage charged is more than the actual shipping charge. Meanwhile, if the postage charged is less than the actual shipping cost, we will also charge the customer for the additional shipping cost.

Domestic Shipping

• 📦For Most of the United States except Hawaii, Puerto Rico and Alaska

• 📦For Hawaii, Puerto Rico and Alaska

Delivery areas within the U.S.

EBL official website supports delivery to most areas of the United States. We cannot deliver to the following areas:

1. American Samoa
2. Guam
3. Marshall Islands
4. Northern Mariana Islands
5. Palau
6. U.S. Virgin Islands
7. Armed Forces Americas
8. Armed Forces Europe
9. Armed Forces Pacific

Please note: Power stations and solar panels cannot be shipped to Hawaii, Puerto Rico or Alaska.

• 📦For United Kingdom

International Shipping

We also offer international shipping to the following countries: Canada and Mexico.

And we can ship to other countries, but only for wholesale orders. Please contact us at support@eblofficial.com for more details.

• 📦For Canada

• 📦For Remoteness of Canada

• 📦For Mexico

• 📦For Other Countries

As we are still testing shipping of EBL products to all parts of the world. Therefore, the shipping charges charged at checkout are an estimate and the actual shipping charges will be based on the actual postage costs incurred when the product is sent by the courier (generally based on the weight and volume of the product).

Please note

1. Batteries cannot be shipped to other countries.
2. If the postage charged is more than the actual postage cost, we will refund the excess. Also, if the postage charged is less than the actual shipping cost, we will charge the customer for the additional shipping cost.

Notes:

1) Standard Shipping is not available for P.O. Boxes and APO/FPO addresses.

2) After the order has been paid, the warehouse needs 2-5 business days to process your order. You will receive a notification once your order has been shipped.

3) If you place more than one order, you may get multiple deliveries. We'll send you a shipping confirmation email for each order, so you'll know exactly what to expect and when to expect it.

4) In most cases, the package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by weather conditions and other external factors. Please refer to the tracking information for the most accurate delivery date.

5) If there is any shipping issue with your package, you must contact Customer Support within 30 days of  placing your order.

How will EBL Official ship my order?

Orders destined for the United States, Canada, and Mexico will be shipped from our warehouse in the United States, typically using USPS, UPS, and FedEx. Orders from our warehouse in the United Kingdom are usually fulfilled using Evri. For shipments from other countries' warehouses, we prioritize local logistics partners for the most suitable delivery options.

How do I check the status of my order?

Once your order is picked up by the carrier, we will email you a shipment tracking update with the estimated delivery date and tracking number. If you don't receive this email, please check your spam/junk folder or contact us at support@eblofficial.com.

Will all items from my order be delivered at the same time?

We strive to deliver all items together. However, some products may ship separately due to different shipping options. You'll receive a shipment notification email once an item is shipped.

Why isn't there any tracking update?

If your order is within the estimated delivery timeframe, please wait patiently for tracking updates. If significantly overdue, contact the shipping courier or reach out to us for assistance.

Can I change the delivery address after shipping?

Unfortunately, we can't change the address once the product is in transit.

What if the received product is different from what I ordered?

Contact customer support at support@eblofficial.com with details about the issue for assistance.

My package shows delivered but I haven't received it. What should I do?

Welcome to EBL's Warranty and Refund Policy page, where you can email us directly if you encounter any quality-related problems after purchasing EBL products. We apologize in advance for any inconvenience your purchase of EBL products may cause.

If your product is defective during the warranty period, please contact us by mail or via live chat and let us know what we can do to help you.

We will take care of all quality-related issues and offer a REPLACEMENT or FULL REFUND, including the return shipping costs.

Please note that this page is for products purchased through eblofficial.com. For products purchased through the EBL store on sites such as eBay and Amazon or from EBL's authorized distributors, please contact them directly.

Warranty Period

All products purchased from EBL are guaranteed with a 12-month hassle-free warranty. In each case, the warranty period is measured starting on the date of purchase by the original consumer purchaser.

Valid Proof of Purchase

A sales receipt from the consumer's first purchase, or other reasonable proof, is required in order to confirm the start date of the warranty period. Please provide both of the following vouchers when processing warranty claims:

1. Provided order number from eblofficial.com.
2. The email or phone number or name used to place the order.

Limited to Original Consumer Buyer

The warranty on EBL's product is limited to the original consumer purchaser and is not transferable to any subsequent owner.

Warranty excludes:

• Products without sufficient proof of purchase.
• Damage caused by misuse the faulty parts.(including static discharge).
• Improper installation.
• Damaged by yourself.
• Purchase the product by mistake.
• Neglect, accident or modification, which have been soldered or altered during assembly.
• Complimentary products.

How to claim warranty?

To obtain warranty service, please contact our customer service team at support@eblofficial.com.

Exchange

EBL will replace any EBL product that fails to operate within the applicable warranty period due to defect in workmanship or material. The replacement product assumes the remaining warranty period of the original product.

Refund

We offer a 30 day hassle-free money back guarantee on items purchased directly from eblofficial.com. (We only provide prepaid return label for quality problem products. Other than that, customers need to pay for the return shipping fee.) If for any reason you are not satisfied and would like to return an item, please let us know within 30 days.

Refunds can only be issued to the original payment method and cannot be issued to other cards or bank accounts. Refunds will be processed within 3-5 business days, and refunds generally take 10-15 business days to be returned to the original payment method.

Note: Shipping costs paid at the time of the order, if applicable, are non-refundable once the package has been shipped.

There are certain situations where only partial refunds are granted:

• Products with missing parts that do not affect normal use.
• Products that cannot be replaced and have quality problems in part.

Return shipping costs should be paid by the customer in the following situations:

• Purchase the product by mistake.
• Usage of product contrary to its stated instructions.
• Returning products without any proven defect.
• Removal of identification labels such as, but not limited to, the original label, patent, serial number, or trade dress.
• Damage caused by improper storage, abuse or user error.
• Neglect, accident or modification, which have been soldered or altered during assembly.

Late or Missing Refunds

If you haven't received your refund yet, please follow these steps:

1. Check Your Bank Account: Ensure that you've checked your bank account for the refund. If you paid by credit card, the refund will be processed once we receive the returned product. Please allow 10-15 business days for the credit to appear on your credit card or original payment method.

2. Contact Your Credit Card Company: Sometimes, it takes a bit of time for refunds to be officially posted. Contact your credit card company to inquire about the status of the refund.

3. Contact Your Bank: Banks may have their own processing times before the refund is credited to your account.

If you've completed these steps and still haven't received your refund, please reach out to us at at support@eblofficial.com directly for assistance.

How do I return an item?

• Get in touch with us and start the return process within 30 days of the original shipping date.
• Provide proof of purchase from eblofficial.com (either the email address, phone number used to register, or order number).
• The product should be returned in its original packaging, unused, and in the same condition as the item you received.
• Refunds will be processed within 3-5 business days after we confirm receipt of your returned items at our warehouse.